Is there a warranty?

What does the 2-year warranty cover?

The movement: timekeeping faults, a stopped or erratic movement, and the winding and date mechanisms. It does not cover wear and tear, water damage, a cracked crystal, a scratched case or bracelet, or damage from a drop - those are accidents, not manufacturing faults, and they are repairable but not free.

How do I make a claim?

Reply in the same thread you ordered in and describe what the watch is doing. A short video of the fault helps more than a paragraph. If it is covered we will arrange the repair or the replacement movement, and we will tell you before you send anything anywhere.

Does opening the watch void it?

A watch opened by someone other than us or a watchmaker we named is not covered, because we cannot tell a manufacturing fault from a repair gone wrong after the fact. If you only want to see the movement, ask us first - we will send you photographs instead.

What does the 2-year warranty cover?

The movement: timekeeping faults, a stopped or erratic movement, and the winding and date mechanisms. Wear and tear, water damage, a cracked crystal, a scratched case and bracelet are not covered.

How do I make a claim?

Reply on the thread you ordered in and describe what the watch is doing - a short video of the fault helps more than a paragraph. If it is covered we arrange the repair or the replacement.

Does opening the watch void it?

A watch opened by anyone other than us, or a watchmaker we named, is not covered - once it has been opened elsewhere we cannot tell a manufacturing fault from a repair gone wrong.